Our customer support package offers many services such as: computerized colour retrieval system, local market colour mapping, mobile technical product support and troubleshooting, hotline technical and colour support, state-of-the-art people centric staff training, bodyshop technical consulting, bodyshop analysis and solutions recommendations, CAD bodyshop design, bodyshop marketing and environmental advice as well as twice daily deliveries. Customer needs are assessed through bodyshop audits, after which speciﬁc advice on products, processes and training requirements is provided. Training is carried out on site at the customers' premises or in our well equipped accredited training centre in Dubai which to date has logged in excess of 98,000 "man days" of theoretical and practical training.
Our regular training programme upholds the principle of: "retain and upgrade the know-how capital within bodyshop staff", thus ensuring consistency in the high quality ﬁnishes obtained by our customers. These regularly updated and conducted training workshops treat most aspects of bodyshop activities and are provided by our multi-lingual, highly skilled and experienced technical personnel. Custom designed training courses and consultancy meeting speciﬁc customer needs are also offered.
Believing that Management should know the systems used by their staff, Polimar also informs and trains them through seminars and marketing workshops reviewing various topics such as product knowledge for Managers, marketing the bodyshop, key account development and negotiation techniques, as well as the use of our colour retrieval and stock management software, thus achieving an up to date understanding and implementation of bodyshop processes through information dissemination at all bodyshop staff levels. These forums also serve to foster communication and exchange best practices between colleagues across the whole automotive service trade.